A video won't load or I get an error, "Video file not found"
This problem usually occurs when an internet connection is not strong enough to stream the video, or due to a conflict with your browser. Streaming of our videos requires a strong internet connection. Videos are best streamed over direct Ethernet connections (i.e. not WiFi). Weak signals via WiFi can cause videos to "time out" when loading. This can especially be a problem with loading longer videos. In addition, various browswer plug-ins can interfere with video loading. Also, some school networks limit streaming to discourage heavy web traffic. If you are viewing videos on school grounds, a VPN connection instead of your school's WiFi may work better.
If a video will not load, please try one of the following options to resolve the issue: (1) close and reopen your browser, (2) try a different browser, (3) locate a stronger WiFi signal or use a computer with an Ethernet connection, or (4) reboot your computer. If you have a second computer/device available, try loading a video on that machine to confirm that the problem is confined to one particular computer/device.
Also, if you are having trouble only on your school grounds please check with your school's IT department. Some schools block unfamiliar sites to prevent malware. You may need to request addition of www.boardsbeyond.com to your school's list of permitted websites.
How many times can I view each video?
Each video module may be loaded by a user eight times. Whether watched in part or in whole, a loaded video counts toward this limit. After eight views, you will receive a message: "We're sorry. You have viewed this video the maximum amount of times." Unfortunately, this restriction is neccessary to limit abuse of our terms of service by sharing logins. We understand, however, that some students need more than eight views to learn. If you hit your limit and need additional views, please send us a message at the customer service email . After review of your login activity, we can reset your view count usually within 24 to 48 hours. View limits also reset for all videos anytime you extend your membership. Over 99% of our users never hit a view limit for any video over the course of a 1-year membership.
You can monitor your video views by clicking the View Counts link on the home page.
What are the technical requirements for viewing Boards and Beyond videos?
All you need is a high-speed internet connection and a good browser. Our video player takes care of the rest. Our site works best in current versions of web browsers including Chrome, Firefox, Safari, and Internet Explorer.
Can I watch the videos on my iPhone or iPad?
Yes. IOS and Android devices are supported. You can access the site from Safari in your iPhone, iPad, or iPad mini. Login to view videos on these devices. Please note: the multispeed playback option is not available on the iPhone.
When does my subscription start and end?
Your subscription starts when you sign up for an account. It ends 1-month, 3-months, 6-months, or 1 year from that date depending on which subscription you purchase. Your subscription end date is listed under Account Information on your member page.
Can I extend my access?
Yes. At any time during your subscription period, you can select "Extend My Access" on the account information page to purchase a 1-month, 3-month, 6-month, or 1-year extension of your subscription.
I am having trouble viewing the videos, or some of the videos look blurry.
Please try closing all windows in your browser other than Boards and Beyond. If that doesn't work, try reopening your browser or try a different browser. You may need to reboot your computer. One of these fixes should resolve the issue. Video problems are usually the result of a change that occurred with your brower's display features.
Other potential fixes: Clearing your brower's cache and cookies resolves many image quality issues. To learn more about how to do this, try the following link.
Can I get a refund if I am not satisfied?
Unfortunately, no. Digital sales are final. However, we strive to satisfy our customers. If you find the videos different from what you expected, please let us know.
Do you offer different playback speeds when viewing videos?
Yes. Our video player offers several reduced (<1x) and accellerated (>1x) playback speeds. Choose whichever speed works best for you.
What if I find an error in one of the video modules?
We have worked hard to ensure the information in our videos is accurate. However, errors are inevitable given the complex and voluminous nature of medical science. If you see or hear something in any of our materials that you feel is incorrect, please contact customer service. We will correct the slides and companion books as neccessary.
Can I download the videos?
No. The videos can only be viewed via online streaming. Downloading of videos is a violation of our terms of service and will result in termination of a user's account. In addition, transmission of protected materials is a violation of the professionalism policy at most medical schools. Users who "bootleg" videos may be subject to disciplinary actions from their school administration. We will notify school officals if we learn of students downloading videos.
What if I want to delete my account?
As stated above, we cannot provide refunds after a membership has been purchased. However, if you wish to delete your account for any reason, email us at email@example.com with "Delete my account" in the subject line. Provide your name and email and we will delete all your information from our site.