FAQs

Do you give out free trials so I can sample all the videos on the site?

Unfortunately, no. There are many free videos available on our sample page. Please trust us: these videos are representative examples and not cherry picked to trick you into buying a subscription (we don't want unhappy customers!). Also, numerous students on Reddit and Studentdoctor.net have used our site if you'd like more information on the videos from other users. We have also posted many testimonials on the website. 

 

A video won't load or I get an error, "Video file not found"

This problem usually occurs when an internet connection is not strong enough to stream the video, or due to a conflict with your browser. Streaming of our videos requires a strong internet connection. Videos are best streamed over direct Ethernet connections (i.e. not WiFi). Weak signals via WiFi can cause videos to "time out" when loading. This can especially be a problem with loading longer videos. In addition, various browswer plug-ins can interfere with video loading. Also, some school networks limit streaming to discourage heavy web traffic. If you are viewing videos on school grounds, a VPN connection instead of your school's WiFi may work better.

If a video will not load, please try one of the following options to resolve the issue: (1) close and reopen your browser, (2) try a different browser, (3) locate a stronger WiFi signal or use a computer with an Ethernet connection, or (4) reboot your computer. If you have a second computer/device available, try loading a video on that machine to confirm that the problem is confined to one particular computer/device. 

Also, if you are having trouble only on your school grounds please check with your school's IT department. Some schools block unfamiliar sites to prevent malware. You may need to request addition of www.boardsbeyond.com to your school's list of permitted websites. 

 

Some of the videos look blurry.

After 10 seconds, our videos auto-adjust to the optimal quality. If this does not occur for any reason, at the bottom right hand corner of the videos you will see the letters: "HD". Click this to open a menu of choices for image quality. Try choosing 720p to clean up the image. After making this change, please allow a few seconds for the change to be processed through the system. 

Other potential fixes: Clearing your brower's cache and cookies resolves many image quality issues. To learn more about how to do this, try the following link

 

Can I get a receipt/invoice for my purchase?

After each purchase (new account or extension), an automatic email is sent listing the details of your subscription inlcuding length and price. This is the only receipt/invoice we provide. If you did not receive this email, please check your Spam folder or email us. This email has been accepted at many schools for reimbursement.  

 

I forgot my username.

Your username is the email you entered when you signed up. If you have multiple email addresses, make sure you are using the one you entered at signup. 

 

I think I was double charged when I purchased my subscription. Can you fix this?

Most likely you were not double charged. If the name, address, or zip code you entered at signup does not match that on file with your bank, your purchase will be declined. In this case, no money is debited from your card and transferred to us. You may, however, see a "pending" charge on your online account statement related to this decline. This simply indicates an attempted transaction. The charge will not be finalized and will dissapear from your credit card statement within 48 hours. If this does not occur, please contact us and we will immediately resolve the problem. The bottom line is: if you successfully sign up after a declined attempt, you may temporarily see two charges on your online statement but ultimately only one of these should remain. 

 

How many times can I view each video?

You can watch a video as many times as you need to learn the material. Sharing of accounts is forbidden by our Terms of Use. View counts and logins are recorded and monitored. Users with excessive logins, or logins from multiple IP addresses may lose access to the site. 

 

Do you have a referral program? 

Yes. For every three friends you refer who purchase a subscription to Boards and Beyond we will extend your access for 1 month at no charge. Please email us when you have made three referrals with the names of your friends. Please do not email us after each individual referral as we do not track these.  

 

Can I have the Powerpoint slides for the videos? 

We do not release Dr. Ryan's Powerpoint slides.

 

Can I get the slide pdf files or books with (one/three) slides per page instead of 6?

We only offer slides in one format: six per page. 

 

What are the technical requirements for viewing Boards and Beyond videos?

All you need is a high-speed internet connection and a good browser. Our video player takes care of the rest. Our site works best in current versions of web browsers including Chrome, Firefox, Safari, and Internet Explorer. 

 

Can I watch the videos on my iPhone or iPad?

Yes. IOS and Android devices are supported. You can access the site from Safari in your iPhone, iPad, or iPad mini. Login to view videos on these devices. Please note: the multispeed playback option is not available on the iPhone. 

 

When does my subscription start and end?

Your subscription starts when you sign up for an account. It ends 1-month, 3-months, 6-months, 1 year, 18 months, or 2 years from that date depending on which subscription you purchase. Your subscription end date is listed when you login on the member homepage.

 

Can I extend my access?  

Yes. At any time during your subscription period, you can select "Extend My Access" on the member homeppage or account information page to purchase an extension of your subscription.  

 

Can I get a refund if I am not satisfied?

Unfortunately, no. Digital sales are final. However, we strive to satisfy our customers. If you find the videos different from what you expected, please let us know.

 

Do you offer different playback speeds when viewing videos?

Yes. Our video player offers several reduced (<1x) and accellerated (>1x) playback speeds. Choose whichever speed works best for you. 

 

What if I find an error in one of the video modules?

We have worked hard to ensure the information in our videos is accurate. However, errors are inevitable given the complex and voluminous nature of medical science. If you see or hear something in any of our materials that you feel is incorrect, please contact customer service. We will correct the slides and companion books as neccessary. 

 

Can I download or "pirate" the videos? 

No. The videos can only be viewed via online streaming through our site. Downloading of videos is a violation of our terms of service and will result in termination of a user's account. In addition, transmission of protected materials ("pirating") is a violation of the professionalism policy at most medical schools. Users who pirate videos may be subject to disciplinary actions from their school administration. We notify school officals if we learn of students downloading videos. 

 

What if I want to delete my account?

As stated above, we cannot provide refunds after a membership has been purchased. However, if you wish to delete your account for any reason, email us at customerservice@boardsbeyond.com with "Delete my account" in the subject line. Provide your name and email and we will delete all your information from our site. 

 

How do I take a quiz?

For videos that have associated quiz questions, a "Video Quiz" link is shown on the section page (blue arrow in image below). The number to the right of the link indicates the number of questions associated with that video. Clicking the Video Quiz button will launch a quiz containing all questions associated with that video. You can also click the Section Quiz links (green arrows below) to launch a quiz containing all questions for videos within that section. Numbers next to the section quiz links indicate the number of questions associated with each section's videos. 

 

 

You can also take a quiz from the video view page by clicking the video quiz link (blue arrow below).

 

You can also go to the Quizzes link from the member homepage or the link shown at the top of the page when logged in (red arrows below) . These will take you to our Quiz home page.

 

On the Quizzes homepage you can track your progress (top table) and review your quiz history (bottom table). You can also click the Create Quiz button (blue arrow below) to create a custom quiz with any number of questions using filters for section (cardiology, renal, etc.), used/unused, and correct/incorrect. 

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